Privacy Policy

1. About This Policy

My Elite Group Pty Ltd (ABN 89 640 805 367), trading as Hazmat Detection & Removal ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect contact details (name, phone number, email address, suburb/address), service enquiry details (property type, service type, timing preferences, and any additional information you provide), and technical data (IP address, browser type, pages visited, and referring URLs) collected automatically when you visit our website.

We collect personal information only when it is reasonably necessary for our business functions.

3. How We Collect Information

We collect personal information directly from you when you submit a contact or quote request form, when you contact us by phone, email, or WhatsApp, and automatically through cookies and analytics tools when you browse our website.

4. How We Use Your Information

We use your personal information to respond to your enquiries and provide quotes, schedule and deliver asbestos removal, asbestos inspection, mould inspection, and mould remediation services, communicate with you about your booking or job, improve our website and services, and comply with legal and regulatory obligations.

We will not use your personal information for direct marketing without your consent.

5. Disclosure of Your Information

We may disclose your personal information to our employees and contractors, third-party service providers engaged to assist with your job (under confidentiality obligations), regulatory bodies where required by law, and our IT and communications service providers who process data on our behalf.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies through your browser settings; however, some features of the site may not function correctly if you do so.

A cookie consent notice is displayed on your first visit. You may withdraw consent at any time by adjusting your browser settings or clearing cookies.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure server infrastructure, access controls, and staff training.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, records related to licensed asbestos removal work may be retained for a minimum period under SafeWork NSW regulations).

9. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within a reasonable time and in accordance with the APPs.

10. Complaints

If you believe we have breached the APPs or this Privacy Policy, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related enquiries, please contact us.